Net Ctrip is committed to maintaining, securing, and protecting our clients' privacy, ensuring that their personal information is safeguarded in accordance with the obligations of the Privacy Act.
Your privacy is important to you, and it's equally important to us at Net Ctrip. This statement outlines our policy on how we collect, manage, and report our clients' credit and personal information.
We provide a wide range of travel management and reservation services to domestic and international corporate and leisure clients. This often requires us to collect, store, and distribute personal client information to various suppliers, including airlines, hotels, car rental operators, insurance companies, consulates, and more.
The type of information we collect depends on the services requested and may include personal details such as your name, contact information, passport and visa details, travel itineraries, meal and seating preferences, health information (when provided), and credit details.
Sensitive information such as ethnicity, religion, or political opinions is not collected unless voluntarily provided. The purpose of collecting this information is to ensure that we can manage and expedite your travel requests effectively. Client profiles may be stored for frequent travellers to streamline future bookings.
Our website utilizes Google Analytics, which uses cookies to collect information about user activity on our site. This helps us measure traffic, analyse trends, and improve the user experience. Cookies are stored on your computer's browser, and while you can choose to disable them, certain functionalities on our website may be affected if cookies are not accepted.
Although we strive to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure. Net Ctrip uses commercially acceptable means to safeguard your data but cannot guarantee absolute security.
Client information is only used for reservations as requested. Corporate client information is managed to assist with reconciliation and reporting purposes. A variety of reports are available both online and through your account manager to help you update travel policies and improve corporate travel management.
Net Ctrip processes payments via multiple methods but does not offer credit services. Clients primarily use credit cards for reservations, and Net Ctrip may store these details with client authorization to expedite bookings. Net Ctrip will only be involved in credit reporting upon prior written authority from clients.
We collect your personal information for various purposes, including:
Net Ctrip endeavours to collect personal information directly from clients whenever possible.
You can opt out of receiving marketing communications at any time by contacting us at info@netctrip.com. If you do not opt out, we will assume your consent to receive similar communications in the future.
Clients can access and update their personal information at any time by contacting Net Ctrip.
If you have a complaint regarding our handling of your privacy, please contact us at info@netctrip.com. We aim to resolve complaints within 14 days, although some may take longer if third-party involvement is required.
For any inquiries regarding privacy or other concerns, feel free to reach out to your dedicated Travel Manager at +4402034320435 or via email at info@netctrip.com.